1) We offer a no quibble 14 day money back guarantee for all goods shipped correctly that are not required.
2) For items which are faulty on receipt, you must notify us within 14 days by e-mail on firstname.lastname@example.org with your order no. We will then issue you with a REF number for reference and that should be quoted on all future correspondence.
3) If a wrong item is received, the item must be returned to us within 7 days of receipt and we will send the correct item and also refund the minimal postage charges that are required to return the parcel to us.
NOTE: When returning an item please put a note with the fault or the reason for return and your Order No , Email and telephone number to ensure your return is handled as quickly as possible.
We do NOT accept returns from HERMES or Parcel2Go as they do not provide proof of delivery.